WE ARE ON HOLIDAY UNTIL 29TH AUGUST WE WILL RE OPEN ON THE 1ST SEPTEMBER ANY ORDERS PLACED WILL BE SORTED AND SENT WHEN WE RE OPEN
Thank you for your Order! We strive to process and dispatch all orders within 24 to 48 hours. Please note that personalized items will take a little longer, with dispatch occurring within 72 hours. We appreciate your patience and look forward to serving you!
All Products
Our Policies
Shipping Policy
Thank you your order! All shipments are dispatched within 1-3 business days, and please note that orders are not processed on weekends or holidays. Shipping costs are based on weight and will be calculated at checkout. Melty Rainbows LTD is not liable for any damages caused while shipping, If your order arrives damaged, please contact your courier directly and email us to initiate a claim. Remember to keep all packaging materials and take photos of the damage. Allow up to 10 business days for delivery; if your parcel is not received after that, we will arrange a refund replacement.
Return and Refund Policy
In order to be eligible for a return, it is important that your item remains in the same condition as when you first received it. This means it should be unworn and unused, still featuring its original tags, and as it was when shipped to you. Additionally, a receipt, proof of purchase or order number will be necessary to facilitate the return process. We want to remind you that any personalized items are non-refundable and cannot be returned. If you wish to initiate a return, please do not hesitate to reach out to us for assistance.
At Melty Rainbows LTD, our refund policy is thoughtfully crafted to prioritise your satisfaction as our valued customer. If for any reason you find yourself not completely satisfied with your purchase, we encourage you to reach out to us and request a refund within 14 days of your transaction. To start this process, please ensure that the item is returned in its original condition along with its packaging. If you have any questions or need assistance at any stage, do not hesitate to contact melty rainbows ltd, and our dedicated customer service team will be more than happy to assist you with your request.
Personalised Item Policy
Please be aware that all personalized item designs and themes need customer approval through email prior to production. Once approval is received and items are created, they become non-refundable and non-returnable. in the exceptional circumstance an item is damaged during shipping, please contact us with your receipt, proof of purchase or order number, and photos of the damage. We will begin a claim with the courier, and you will need to return the damaged item in its original packaging to qualify for a refund or return; for further information, please check our return and refund policy.